Terms and Conditions



Except in situations beyond human control, Hanoi Bike Tour® will be held responsible for any additional expense resulting from the changes caused by us in itinerary, transportation, accommodation and meals.

Except in situations beyond human control, Hanoi Bike Tour® shall provide compensatory service for participants and refund the difference in payment for service rendered below standard.


The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, Hanoi Bike Tour® will do all in its power to assist participants in boarding flight or finding alternative arrangements. Note however that it is done as a courtesy to participants and Hanoi Bike Tour® cannot be held responsible foe denied boarding, nor for additional costs occurred. 


Travel Insurance


To travel around Asia, Hanoi Bike Tour® highly recommended that participants have own travel insurance.

Deposit to hold the booking

A deposit of 30% of the tour price is required upon confirmation of your booking. The balance of the tour price 70% is payable 15days before tour start.




We offer three ways to make payment:

  • Via bank transfer (depending on each country from at least US$ 25/bank fee per time). Our sales send you the invoice with bank details after agreement
  • By credit card (3% for bank fees and 2% for online gateway payment). Our sales send you the email link that you fill your credit card information then pay. Accepted major credit cards
  • By cash (no fees) on arrival. But 30% inquiry at the time of confirmation by above methods




In case of special train journey and peak season hotel bookings a separate cancellation policy is applicable (which would be advised as and when required).

Hanoi Bike Tour® must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges apply as follows:

  • Before 15 days is not charged. Refund all deposits.
  • From 15 days to 13 days 15% of all payment.
  • From 12 days  to 10 days – 25% of all payment.
  • From 9 days to 8 days – 50% of all payment.
  • After 7 days to departure – 100% of all payment.

* All bank fees must be included in the clients’ account. We will refund you the amount bank fees at the end of the trip. That is great since we are authentic travel company and we always try our best to save your budget.




If you wish to make amendments to your tour arrangements, you must notify Hanoi Bike Tour®  in writing. Hanoi Bike Tour® does not charge you administration fee for amendments. However, you have to pay for any increase in the price of tour services. Any requested amendment to tour arrangement is subject to availability and the agreement in writing of Hanoi Bike Tour®




The prices are subject to amendment should the transporters/hoteliers amend their rates prior to commencement of the tour.

Hotel check in/out

Hotel check out time at 12:00 –check in time is usually 14:00

Extended check in – check out time may be granted subject to availability and agreement by the participating hotels.


Travel Documents


In case visas are required, Hanoi Bike Tour® will be delighted to help you organizing the visas. Please note however, that Hanoi Bike Tour® cannot be held responsible for information on visa regulations, or in case visas are not obtained or visas are not accepted by local authorities. It is the tour member responsibility to ensure that they have valid passport and visas, where necessary.

Notice: All listed prices and information on this website are subject to change without prior notice and for reference only. The fact sheet sent by our staff is the correct one